Privacy Policy

Last Updated: June 1, 2023

1. Introduction

Welcome to Freshslice Pizza ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place an order, or otherwise interact with our services.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and delivery address.
  • Account Information: Username, password, and account preferences if you create an account.
  • Payment Information: Credit card details, billing address, and other payment-related information. Note that payment information is processed by secure third-party payment processors.
  • Order Information: Details about the products you order, delivery instructions, and order history.
  • Communication Information: Information provided when you contact our customer service team or communicate with us through other channels.

2.2 Automatically Collected Information

When you use our website or mobile application, we may automatically collect:

  • Usage Data: Information about how you interact with our services, including pages visited, time spent on pages, and other browsing actions.
  • Device Information: Information about your device, including IP address, device type, operating system, and browser type.
  • Location Information: General location information derived from your IP address or precise location information if you grant permission.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, see our "Cookies and Similar Technologies" section below.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Creating and managing your account
  • Providing customer support
  • Sending transactional emails (order confirmations, delivery updates)
  • Sending marketing communications, if you have opted in
  • Improving our products, services, and user experience
  • Analyzing usage patterns and trends
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Responding to your inquiries and feedback

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and mobile application to collect and store information. Cookies are small text files that are stored on your device when you visit a website.

4.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functionality of our website and services.
  • Preference Cookies: Help us remember your preferences and settings.
  • Analytics Cookies: Collect information about how you interact with our website, helping us improve its performance.
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

4.2 Managing Cookies

You can manage cookie preferences through our cookie banner when you first visit our website. You can also control cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

5. How We Share Your Information

We may share your personal information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery partners
  • IT and hosting providers
  • Customer service providers
  • Marketing and advertising partners
  • Analytics providers

These service providers are only authorized to use your information as necessary to provide these services to us.

5.2 Freshslice Franchisees

If you place an order, we share necessary information with the Freshslice Pizza franchise location that will prepare and deliver your order.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may share your information with other third parties when we have your consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information
  • Whether we can achieve those purposes through other means
  • Legal, regulatory, and contractual requirements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we have about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your information in certain circumstances.
  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
  • Objection: You may object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7.1 Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in our marketing emails
  • Adjusting your communication preferences in your account settings
  • Contacting us using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have an account with us, you are responsible for maintaining the confidentiality of your login credentials. We ask that you notify us immediately if you believe your account information has been compromised.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information provided below.

10. Third-Party Links and Services

Our website and mobile application may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.

11. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in Canada, but we may engage service providers based in other countries. By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country of residence.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by email to the primary email address associated with your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Freshslice Pizza
Studio 00 Thomas Glens
North Harleyfort, M20 1BT
Canada

Email: [email protected]

Phone: +44 898 271 2854